Privacy Policy
PRIVACY STATEMENT
1.1. Safeguarding the privacy and security of our clients’ and website visitors’ personal and financial information is one of our top priorities. This Privacy Statement outlines how we collect and protect your data. By opening an account or using our website, you consent to the collection and use of your personal information as described in this privacy policy.
1.2. Under the Data Protection Acts of 1988 and 2003, the data controller is Independent Pro (“we”, “us”, “our”).
COLLECTION OF PERSONAL INFORMATION
2.1. We collect the necessary information to open an account, conduct transactions efficiently, and protect your assets and privacy. This information helps us evaluate your needs and preferences.
2.2. The information we collect directly from you includes details required to communicate with you, such as your name, mailing address, phone number, email address, and to verify your identity. Additionally, we gather demographic information when you open an account, such as your birthdate, education, occupation, etc., as well as transaction-related details. We also evaluate your trading experience, estimated annual income, and approximate net worth to understand your financial standing.
USAGE OF PERSONAL INFORMATION
We use your personal information solely for the purpose of providing you with high-quality service and security. For instance, we may utilize the information collected to verify your identity and contact details. Additionally, this information helps us establish and set up your trading account, assign an account number, create a secure password, track your account activity, and communicate relevant account information to you. It also allows us to enhance our services, personalize your browsing experience, and inform you about products, services, or promotions that may interest you.
OUR AFFILIATES AND PARTNERS
We may share your information with affiliates when it’s necessary to provide the product or service you have requested, or to offer you the chance to engage in products or services provided by our affiliates. Additionally, we may form partnerships and alliances, including joint marketing agreements, with other companies that offer high-quality products and services that could benefit our clients. To ensure that these products and services align with your needs and are delivered effectively, we may share certain information with our partners, affiliates, and alliances. This helps them better understand the offers that are most relevant and valuable to you. The use of your personal information will be strictly limited to the purposes specified in our relationship with each partner or affiliate.
NON-AFFILIATED THIRD PARTIES
5.1. We do not sell, license, lease, or otherwise disclose your personal information to any third party, except as outlined below.
5.2. We reserve the right to disclose your personal information to third parties when required by law, to regulatory bodies, law enforcement, or other government authorities, or when necessary to protect our rights or property.
5.3. To improve our services, we may engage external businesses to help with internal functions such as account processing, order fulfillment, customer service, client satisfaction surveys, or other support services and data collection relevant to our business. Information we collect from you may also be transferred to, and stored at, a location outside the European Economic Area (EEA), including the United States. It may be processed by staff outside the EEA who work for us or one of our suppliers. Additionally, we may provide client information to a third party from our database to assist in analyzing and identifying client needs, as well as to inform clients about product and service offerings. The use of shared information is strictly limited to carrying out the tasks we request. All third parties with whom we share personal information are required to safeguard personal information in a manner similar to how we do.
SECURITY
6.1. All information you provide to us is stored on secure servers. Payment transactions are encrypted using SSL technology. If we have provided you (or you have chosen) a password to access certain areas of our website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
6.2. Unfortunately, the transmission of information over the Internet is not completely secure. While we will make every effort to protect your personal data, we cannot guarantee the security of information transmitted to our website. Any transmission of data is at your own risk. Once we receive your information, we will implement strict procedures and security features to prevent unauthorized access.
RESTRICTION OF RESPONSIBILITY
If you choose to purchase a product or service from another company, any personal information you provide to that company will no longer be governed by our Privacy Statement. We are not responsible for the privacy policies or content of external sites we link to, and we have no control over how those sites use or protect the information you provide. When you click on a co-branded or linked website, you may be asked to provide registration or other information. Please note that the information you submit will be directed to a third party, and you should review the privacy policy of that third party to understand how your information will be handled.
MARKETING
8.1. We may use your data to provide you with information about our products and services that may be of interest to you. We or our agents may contact you via mail or telephone regarding these offerings.
8.2. If you are an existing customer, we will only contact you electronically (via email, voicemail, or SMS) with information about our products and services that are similar to those you previously purchased.
8.3. If you prefer not to receive such communications, please indicate your preferences when we collect your marketing options. You can update your preferences at any time by contacting a Client Services representative. If one account holder of a joint account opts out, the opt-out will apply to all joint account holders. You must make an opt-out selection for each separate account you hold with us.
USE OF "COOKIES"
9.1. We use cookies to help secure your trading activities and improve the performance of our website. Cookies are small text files sent from the web server to your computer. The cookies we use do not contain personal, account, or password information. They simply allow the site to recognize that a page request is coming from someone who has already logged in.
9.2. We may share website usage data with reputable advertising companies to target our internet banner advertisements on this site and other sites. To do this, pixel tags (also known as clear gifs or web beacons) may be used to track the pages you have visited. The information collected by these advertising companies through pixel tags is not personally identifiable.
YOUR RIGHTS
You have the right to request a copy of the information we hold about you. We may charge a fee for this request, which will not exceed €5.00. Additionally, you have the right to access your data, correct any inaccuracies in the information we have about you, object to the use of your data, and block any specific uses of your data. To exercise these rights, you can submit a written request to Independent Pro.
CHANGES TO THIS PRIVACY STATEMENT
From time to time, we may update this Privacy Statement. When changes are made, the updated Privacy Statement will be promptly posted on our website, and we will notify you of these changes through a notice on our site. By using the website, you accept the posting of the revised Privacy Statement as your official notice. Any disputes regarding our Privacy Statement are subject to this notice and our Customer Agreement. We encourage you to review this policy periodically to stay informed about the information we collect, how we use it, and who we share it with. If you have any questions that are not addressed in this statement, please contact a Client Services representative.